Legal & Support Hub

Terms and Conditions

The foundational rules and agreements that govern your use of the Roominac platform as a Host or Guest.

Quick Summary

By using Roominac, you agree to our community standards. Guests must undergo mandatory NADRA verification. Hosts are responsible for the accuracy of their listings. Roominac acts as the Merchant of Record for all payments to ensure financial security.

1. Introduction and Agreement

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Guest", or "Host") and Roominac Interactive Technologies (SMC) Pvt. Ltd. ("Roominac", "we", "us", or "our"). By accessing or using the Roominac website, mobile applications (iOS and Android), and associated services, you agree to comply with and be bound by these Terms.

2. Merchant of Record & Payment Handling

Roominac operates as a digital marketplace and acts as the Merchant of Record (MoR) for all transactions processed on the platform.

  • Guest Billing: Guests pay the total Gross Booking Value (GBV) upfront at the time of booking via our integrated payment gateway, Rapidgateway.pk. We support Credit/Debit cards, UnionPay, Raast, EasyPaisa, JazzCash, and international payments.
  • Platform Commission: Roominac retains a fixed percentage commission (typically 5% to 10%) from the host's gross room fare as a service fee for lead generation, software usage, and secure payment processing.
  • Escrow and Payouts: To prevent fraud, all host funds are held in a secure Roominac corporate account. Host payouts are disbursed 24 hours after the guest's scheduled check-in time, provided no disputes are raised.

3. Guest Obligations and KYC Verification

Roominac is committed to ensuring absolute security for our hosts. All guests must comply with our strict verification protocols:

  • NADRA Verification: Guests must complete identity verification using their valid CNIC/NICOP/Passport prior to confirming a booking.
  • Live Selfie Matching: The Roominac mobile app requires real-time biometric selfie matching against the provided ID document.
  • Geolocation: For security and fraud prevention, the mobile app may require geolocation access during the check-in process to verify the guest's physical presence at the booked property.

4. Host Obligations

Hosts listing properties on Roominac (including Hotels, Hostels, Apartments, Guest Houses, Farm Houses, and Houses) must guarantee the following:

  • Accuracy: The property must exactly match the media (photos/video reels), amenities, and descriptions provided on the platform.
  • Access: The host must provide seamless access to the property at the agreed check-in time.
  • Compliance: Hosts must ensure their property complies with all local zoning laws, safety regulations, and tax requirements in Pakistan.

5. Dispute Resolution

If a property is severely misrepresented, or a host fails to fulfill the booking, guests have a 24-hour window from the time of check-in to escalate a dispute via our Help Center. Roominac reserves the right to hold the host's payout while the dispute is investigated and may issue a full refund to the guest at its sole discretion.

6. Modifications to the Service

Roominac reserves the right to modify, suspend, or discontinue any part of the service at any time. We will provide reasonable notice for any material changes to these Terms that significantly affect your rights.

Last Updated: August 2026. For legal inquiries, contact legal@roominac.com.